ISB Global, seven modules, one operating system.
Twenty one months as the first design hire, seven modules shipped and a design team built from scratch.
Role
Principal Product Designer
When
2020 - 2022
Modules
Routelogix · Hauling · Pricing · BP360 · BackOffice · Material Master · CRM
Geo
UK, North America, EU, India
Background
Companies moving trucks and materials across waste, recycling, clean energy and environmental services ran on a patchwork of legacy systems and wanted one platform. I joined ISB Global as the first design hire to build it.
Contribution
Research & workshops
Remote and in person workshops with dispatchers, drivers and field crews.
0 to 1 platform design
Greenfield UX and UI for work orders, dispatch, allocation and reporting.
Design system & team
The first design system and component library, then a team to run them.
Native mobile
Offline first, glanceable, single hand principles for the iOS and Android field apps.
Workshops and mobile · driver and field use patterns
Work order, dispatch and reporting · the operational control plane
Takeaway
Customers consolidated onto the platform and the pattern library survived three handovers.
I'm proudest that two designers I hired and mentored now lead product design at other companies.